Order details

Find all of the details for an order in the Sales > Orders > order ID for a specific order in your Order Management System (OMS) Admin.

Overview of an order

Order overview

In the Order details view, you will find the following details about a specific order:

Section Description
Overview General information about the order, such as the shipping or the payment method. See Overview.
Comments Comments for the order. See Comments.
Manual actions Actions that you can perform manually for the order, such as Manual Soft Allocation and Request Order History Report. See Manual actions.
Cancel order Cancel the whole order, or specific order lines. See Cancel order.
History See the history of the order throughout your OMS, including the different order statuses along the way. See History.
Sourcing logic Show the sourcing request and the sourcing details for the order. See Sourcing logic.
Allocation history Shows the allocation history for the order lines of the order. See Allocation history.
External External communications transmitted throughout the life of the order. See External.
Payments See the payment details of an order. See Payments.


In the Overview section you see a general summary of a given order.

Overview of the order

Order overview

Field Description
General information This section contains general information of your order as well as other information like the order status, shipping and payment method, country of origin and its VAT details or the date of when the order was placed.
Shipping Address Shipping address of the order.
Billing Address Billing address of the order.
Items Order lines with the items placed in the order.

Click View order in customer service to access the order in the Customer service view.

For more information about this view, see the Customer Service User guide.

In this Order overview section you can also see the items placed within the order as item lines. And you can perform the following manual actions:

  • Force shipment
  • Force cancellation

Force shipment

The Force shipment button allows you to authorise the OMS to ship the selected order item lines even if the logic of your order flow is configured differently (for instance, if you have capture before shipment logic enabled).

Force cancellation

The Force cancellation button allows you to force the cancellation of the selected item lines even if they are hard allocated. If you cancel with the Force cancellation button, the line will be cancelled and unallocated, and the shipment request line will be cancelled. The quantity is not placed back into your stock.

Force manual actions in the order

Force cancellation

This functionality is only available for Home Delivery flows (Warehouse and Ship from Store orders). This is not available for In Store Pick Up (ISPU) orders.

For more information about the manual actions you can perform for an order, see the Customer Service User guide.


In the Comments section you can see existing, or add new, comments for the order. For example, a warehouse manager agent that updates the order can add a comment about it in this section.

Order comments


Manual actions

You can perform manual actions for an order in the Manual actions section. Click Manual actions and then choose which manual action to perform.

Manual actions for the order

Manual actions

Field Description
Manual sourcing Allows you to manually source an order line to a source with available stock.
Manual soft allocation Allows you to force soft allocation for items in the order.
Generate a shipment request feed Allows you to generate a shipment request for the order or order line (if there is a different shipping method).
Request order history report Allows you to request an order history report for the order.

See Order status and Order flow for more information on specifications in your OMS.

Generate a shipment request feed

You can generate a feed for shipment request exports to receive alarms when an order has shipment requests not exported. By default, this configuration is enabled as per the schema definition.

To generate this feed:

  1. Navigate to Sources > Integration > Source Integration.
  2. Toggle the shipment-request option to enable this configuration.

    Feed for shipment requests

    Feed configuration

These definitions are enabled and configured in your System Integrator (SI) Portal, which is not yet accessible externally. Contact Magento Support for assistance.

This functionality should be disabled if you are not going to use feeds for shipment request exports.

The ShipmentRequestTriggers configuration key is specifically used to handle shipment request exports via messages. , which is required to enable the generation of these feeds via messages.

For more information about the manual actions you can perform for an order, see the Customer Service User guide.

Cancel order

In the Cancel Order section you can cancel specific order lines of an order or the whole order.

Cancel an order

Cancel order

You can only cancel an order or specific order lines if the status allows it. For example, if the status of the order is PICKING you will not be able to cancel it, because you cannot cancel a shipment request. Cancelations must be initiated by the logistics provider.

For more information about canceling an order, see Order cancellation.

For more information about the cancellation flow, see Cancellation flow.


In the History section you can see the complete history of an order.

History of the order


Field Description
Entity Specifies whether this line represents an entire order or an order line.
Modified Date when the entity was last modified.
Status Shows the order status and the order line status (New, On Hold, etc.)
Stock status Shows the stock status for the specific entity.

You can filter the order by any column.

Sourcing logic

The Sourcing Logic view, in the OMS Admin > Orders > a specific order, shows the sourcing request info for an order.

Order sourcing logic

Sourcing logic

Sourcing for orders is configured at the aggregate level. We retain sourcing information for three months.

For more information about sourcing an order, see Stock & Sourcing.


You can see sourcing details in the OMS Admin, and the best sourcing options based on intuitive scoring according to the sourcing request and shipping details, within the Sourcing Logic section.

Click View Details to see the Sourcing Details and the Best Sourcing Options sections for the order and order lines.

Sourcing details

Sourcing scoring

The Sourcing Details view is a simple user interface that displays the scored options and stock availability at the moment of executing the sourcing logic. You can see all the possible sourcing options for each order, which were scored during the allocation wave, as well as the final ranking of each scored options.

Scoring for sourcing orders

Sourcing scoring

The best sourcing option, as calculated based on myriad order and sourcing details, is presented for each order line in the Best Sourcing Option section.

With the Option section expanded at the bottom, you can also see other possible sourcing options for the order (if available), that have been scored based on criteria.

The Sourcing Details view is scalable, allowing you to easily manage big sourcing batches.

Allocation history

The Allocation History section allows you to view the history for all of the order lines, including information about stock status and allocation attempts per order line.

Allocation history of the order

Allocation history

Field Description
Order line Order line number.
Time Date when the order line was last allocated (or attempted).
Event Where the allocation attempt happened.
Stock status Shows the stock status for the specific entity.
Allocation attempt Number of allocation attempts.

You can filter the order by any column of info available.

See Fulfillment for more information about allocation in your OMS.


The External section allows you to view external communications that transpired during the course of the order.

External communications of the order


Field Description
Time Date when the order was last modified.
Tag Different messages that the order has received or sent during the course of the order.
Response Response time.

Application logs and API Journal in the OMS follow a data retention policy:

  • Staging environments—Application logs are retained for seven days and the API Journal is retained for 30 days.
  • Production environments (all regions)—Application logs and the API Journal are retained for 60 days.

See API Journal for more information about the API journal view, API calls, and other related information.


The Payments section shows all payments for an order.

Payments history of the order


In this section you can see different details of the payment for the order.

Field Description
Time Date when the payment was placed.
Event Last confirmed payment event.
Status Status of the payment event.
Amount Amount of the payment event.
Gateway event ID ID of the event.
Log Raw messages received from the payment event.

See Payments for more information.