An order, in your Order Management System (OMS), is a request for products. Find all of the details for orders in Sales > Orders in your OMS.

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The Order view is divided into two main areas: a search filter and an order list.


Search orders

You can quickly search orders using filters:

  • Order ID
  • Customer first name
  • Customer last name
  • Customer email
  • Requested to
  • From date (order created)
  • To date (order created)
  • Sales channel
  • Order status—New, approved, received, on hold, logistics in progress, logistics complete, complete, error, rejected, incomplete, aborted, or all; If you have in-store pickup orders, the statuses are ready to start picking, pick in progress, pick confirmed, and pick declined
  • Shipping method—Standard method, express method, in-store pickup method, or all shipping methods

Date filters, such as From date or To date, use a date and time encoded in an ISO-8601 datetime format for specifications.

Example of an ISO-8601 datetime format

    "exp": "ge",
    "args": [
        {"exp": "field", "args": [{"value": "origin_date"}]},
        {"value": "2017-01-01T00:00:00+00:00", "type": "datetime"}

Orders view

In the Orders view, you will find the following details about a specific order:

  • Order ID
  • Sales channel
  • Items
  • Language
  • Date
  • Customer name
  • Order status
  • Order status reason

Orders cannot currently contain more than 200 lines (each order line is equal to a quantity of one).

View order details

Click View in the Pick list column to see details from a specific order, such as general information, billing and shipping address, item details, history, and payments information. Additionally, you can complete other actions, like canceling an order or creating a return, in the Picklist view.

See the Order details page to learn more about orders.

See the Customer Service topic to learn more about post-sales actions.