OMS User Guides

This User Guides section of the Order Management System (OMS) documentation provides guides to assist you in using the Magento OMS Admin.

The OMS User Guides contain the following content areas:

Section Description Link
Dashboard This section contains an overview of the Dashboard tab, a visual display of the most important information (quick search, last activity, and summaries), consolidated on a single screen for at-a-glance monitoring. See the Dashboard user guides
Customer Service This section details specifics of the Customer Service tab, where all customer service agents and supervisors have access to the different functionalities, such as creating returns or appeasements (which is managed through the Permissions tab). See the Customer Service user guides
Products This section covers the Catalog and Inventory views in the Products tab, which allows users to track items and stock movements. See the Catalog user guide
See the Inventory user guide
System This section contains information about the Fulfillment, Permissions, Tools, Events, and Other Settings views in the System tab, and all you can accomplish in those areas. See the System user guides
Sales This section details all the operations that users can initiate from the Operations and Reports views in the Sales tab. See the Sales user guides
SI Portal This section details the various configuration areas in the SI Portal and how to access, search, and use the portal. See the SI Portal user guides