Maintenance Calendar

The Magento Order Management System (OMS) continually strives to find the right balance between product upgrades and stability improvements for the platform.

The pre-determined maintenance schedule here helps ensure that your OMS is healthy and performant and your production systems are running smoothly, freeing you to stay focused on addressing the ever-changing needs of your business.

During maintenance windows, no orders are processed in the OMS and the OMS Admin may not be accessible. The OMS provides robust queueing mechanisms that queue orders during these maintenance windows. Queued orders and access to the OMS Admin will be restored after maintenance has completed. There is no impact to customer webstores, and requests will flow through once the services are re-enabled.

We may conduct maintenance outside of this published schedule to address emergent situations

Subscribe to notifications via to receive email notifications before, during, and upon completion of, any maintenance activity.

If you need to perform a rollback, contact Magento Support for assistance.

The maintenance calendars below give an overview of scheduled preventative maintenance periods, including region and maintenance window time frames. These dates are subject to change.

Application maintenance

Action Deploy to Staging Deploy to Production
Oracle database upgrade June 15, 2020 (Single dedicated US region client)
June 16, 2020 (Worldwide clients, except dedicated DB clients)
June 17, 2020 (Single dedicated US region client, single dedicated APAC region client)
June 18, 2020 (Single dedicated US region client)

If you have questions about our scheduled maintenance windows, or need information about the region in which you are hosted, contact your Customer Success Manager (CSM) or Magento Support.

Platform maintenance

All maintenance will be performed on the third Tuesday of the month, January to May 2020, during the below-mentioned times. The maintenance schedule for subsequent 2020 quarters will be released with advance notice at a later date. Maintenance is not limited to these times. We may conduct maintenance outside of the published schedule to address emergent situations.

All listed maintenance windows (time frames) use 24 hour time.

Region Time frame (UTC) Time frame (GMT+1) Time frame (GMT-6)
Asia Pacific 18:00 - 19:30 19:00 - 20:30 12:00 - 13:30
Europe 02:00 - 03:30 03:00 - 04:30 20:00 - 21:30 (Day -1)
US East 10:00 - 11:30 11:00 - 12:30 04:00 - 05:30
US West 12:00 - 13:30 13:00 - 14:30 06:00 - 07:30