A backorder is an order with at least one item which is not yet filled or shipped because it is not in stock but is expected to come into stock at some time in the future.
The backorder can be either planned or unplanned but in all cases the customer will be informed of the waiting period.
If the backordered item is part of an order with other items, the available items will be shipped and only the line in backorder will stay on hold until the stock is available.
The view shows the list of all backorders in Admin and it shows the current demand by SKU. This list contains the following information:
- Items demand pending stock,
- Items backordered & shipped and
- Items backordered & cancelled by Option client SKU.
You can order this information by pressing the column title.
Additionally, you can quickly search a backorder by “Option client SKU”.
Please, go to the section “Features and Processes” where you will find more information about special order types - Backorders