This page provides an overview of the Cancellation flow for the Order Management System (OMS).
We provide a common use case for a cancellation flow, however this is not a comprehensive or precise list. Each customer may have different flows, depending on their settings and specifications.
You cannot cancel an order when a shipment request has been requested already. The same restrictions apply as for a general order.
Cancellation Flow Diagram
Click to expand and zoom the diagram. You may also click links within the diagram for more info.