OMS Features and Processes Guides | Magento Order Management Documentation

This Features and Processes Guides section of the Order Management System (OMS) documentation provides information about the features and business processes related to the Magento OMS.

The OMS Features and Processes Guides contain the following content areas:

Orders

Section	Description	Link
OMS Statuses	Document that contains the statuses in the OMS and available reasons for each status	See OMS Statuses Document

Special order types

Section	Description	Link
Backorders	This document explains how this feature allows you to sell products on your website that are out of stock in your warehouse.	See Backorders Document
Bundles	This document covers the implementation to identify which order lines pertain to a bundle that will prevent sourcing engine to split defined lines as part of the bundle	See Bundles Document
Virtual Products	This document explains how this product allows merchants to sell and process orders with items that don’t require “physical shipments” and configure whether “stock management” is enabled or not for a specific SKU	See Virtual Products Document
Pre-shipped order lines	This document explains how orders can include lines pre-shipped, meaning that the sourcing and inventory allocation process will be entirely skipped	See Pre-shipped Document

Omnichannel

Section	Description	Link
Ship to Store Process	This document explains how this feature allows fulfilling an In Store pickup order fully or partially from a different source in cases where an SKU is not available in the selected store by the customer.	See STS Process Document
Fulfillment Process	The purpose of this document is to provide more details on the fulfillment process.	See Fulfillment Document

Stock and Order Sourcing

Section	Description	Link
Inventory	This document provides more details on the inventory update process.	See Inventory Document
Sourcing	The purpose of this document is to explain how the sourcing process works and the different sourcing rules that are configurable in the Admin interface.	See Sourcing Engine Document

Payments

Section	Description	Link
Offline payments	Payment methods can be processed offline. This occurs when your Magento Order Management System (OMS) is not responsible for the payment process and is managed outside of your OMS.	See Offline payments
Multi-capture payments	OMS allows merchants to capture a payment multiple times in the lifecycle of an order (with items that can be shipped at different times).	See Multi-capture payments

Customer Communications

Section	Description	Link
Customer Communications	Recommended actions about communications with customers.	See Customer Communications Document

Post-sales

Section	Description	Link
Order Comments	The purpose of this document is to explain how to manage order comments. OMS offers the availability to add some comments for an order, which will be useful for its traceability and post actions.	See Order Comment Document
Reshipments	The purpose of this document is to explain the reshipment operation. This situation usually occurs when for a carrier fault the shipment never arrive to the end customer and a reshipment of an specific lines must be shipped again for the original order.	See Reshipment Document
Appeasements	This document explains how appeasements work.	See Appeasements
Returns	The purpose of this document is to explain the returns operation. This situation usually occurs as a result of a product return or to correct an error and will be linked to the generation of a refund to the customer.	See Return Process Document
Exchanges	The purpose of this document is to explain the exchanges operation. This situation usually occurs when customer request the customer service to return on of the lines and the customer service representative offer them to change for another item.	See Exchange Document
Refunds	The purpose of this document is to explain refunds operations.	See Refunds Document
Reports	The purpose of this document is to explain reports operations.	See Reports Document