OMS Features and Processes Guides

This Features and Processes Guides section of the Order Management System (OMS) documentation provides information about the features and business processes related to the Magento OMS.

The OMS Features and Processes Guides contain the following content areas:

Orders

Section Description Link
OMS Statuses Document that contains the statuses in the OMS and available reasons for each status See OMS Statuses Document

Special order types

Section Description Link
Backorders This document explains how this feature allows you to sell products on your website that are out of stock in your warehouse. See Backorders Document
Bundles This document covers the implementation to identify which order lines pertain to a bundle that will prevent sourcing engine to split defined lines as part of the bundle See Bundles Document
Virtual Products This document explains how this product allows merchants to sell and process orders with items that don’t require “physical shipments” and configure whether “stock management” is enabled or not for a specific SKU See Virtual Products Document
Pre-shipped order lines This document explains how orders can include lines pre-shipped, meaning that the sourcing and inventory allocation process will be entirely skipped See Pre-shipped Document

Omnichannel

Section Description Link
Ship to Store Process This document explains how this feature allows fulfilling an In Store pickup order fully or partially from a different source in cases where an SKU is not available in the selected store by the customer. See STS Process Document
Fulfillment Process The purpose of this document is to provide more details on the fulfillment process. See Fulfillment Document
Price Adjustments The purpose of this document is to provide more details on the price change for a specific order. See Price Adjustments Document

Stock and Order Sourcing

Section Description Link
Inventory This document provides more details on the inventory update process. See Inventory Document
Sourcing The purpose of this document is to explain how the sourcing process works and the different sourcing rules that are configurable in the Admin interface. See Sourcing Engine Document

Extensions Management

Section Description Link
Extensions Management Extensions that help you improve the capabilities of your OMS and meet your business needs. See Extensions Management Document

Customer Support

Section Description Link
Customer Support Process Discover the customer support plan designed to meet your business needs. See Customer Support Document

Customer Communications

Section Description Link
Customer Communications Recommended actions about communications with customers. See Customer Communications Document

Post Sales

Section Description Link
Exchanges The purpose of this document is to explain the exchanges operation. This situation usually occurs when customer request the customer service to return on of the lines and the customer service representative offer them to change for another item. See Exchange Document
Order Comments The purpose of this document is to explain how to manage order comments. MOM offers the availability to add some comments for an order, which will be useful for its traceability and post actions. See Order Comment Document
Reshipments The purpose of this document is to explain the reshipment operation. This situation usually occurs when for a carrier fault the shipment never arrive to the end customer and a reshipment of an specific lines must be shipped again for the original order. See Reshipment Document
Returns The purpose of this document is to explain the returns operation. This situation usually occurs as a result of a product return or to correct an error and will be linked to the generation of a refund to the customer. See Return Process Document