The purpose of this section is to provide information related to the features and business processes related to the Magento OMS:
Special order types
||This document explains how this feature allows you to sell products on your website that are out of stock in your warehouse.
||See Backorders Document
||This document covers the implementation to identify which order lines pertain to a bundle that will prevent sourcing engine to split defined lines as part of the bundle
||See Bundles Document
||This document explains how this product allows merchants to sell and process orders with items that don’t require “physical shipments” and configure whether “stock management” is enabled or not for a specific SKU
||See Virtual Products Document
|Pre-shipped order lines
||This document explains how orders can include lines pre-shipped, meaning that the sourcing and inventory allocation process will be entirely skipped
||See Pre-shipped Document
|Ship to Store Process
||This document explains how this feature allows fulfilling an In Store pickup order fully or partially from a different source in cases where an SKU is not available in the selected store by the customer.
||See STS Process Document
||The purpose of this document is to provide more details on the fulfillment process.
||See Fulfillment Document
||The purpose of this document is to provide more details on the price change for a specific order.
||See Price Adjustments Document
Stock and Order Sourcing
||This document provides more details on the inventory update process.
||See Inventory Document
||The purpose of this document is to explain how the sourcing process works and the different sourcing rules that are configurable in the Admin interface.
||See Sourcing Engine Document
||The purpose of this document is to explain the exchanges operation. This situation usually occurs when customer request the customer service to return on of the lines and the customer service representative offer them to change for another item.
||See Exchange Document
||The purpose of this document is to explain how to manage order comments. MOM offers the availability to add some comments for an order, which will be useful for its traceability and post actions.
||See Order Comment Document
||The purpose of this document is to explain the reshipment operation. This situation usually occurs when for a carrier fault the shipment never arrive to the end customer and a reshipment of an specific lines must be shipped again for the original order.
||See Reshipment Document
||The purpose of this document is to explain the returns operation. This situation usually occurs as a result of a product return or to correct an error and will be linked to the generation of a refund to the customer.
||See Return Process Document