Orders

Admin Menu

Admin Menu

The orders view shows the list of all orders in Admin. This list contains the following information:

  • order id
  • store
  • number of items
  • language
  • date
  • customer
  • status
  • status reason
  • pick list: there is a link in this field that gives you all the order details: general information, billing and shipping address, items details, history, payments information, etc. Additionally, you can do different actions from here as cancel the order, create a return, etc.

Actions and Post Sales Actions will be explained in the Customer Service User guide.

Pick List View

Pick List View

You can quickly search an order by:

  • Order ID
  • Customer name
  • Customer email
  • Order Created dates: “From date” and “To Date”.
  • Order status: new, approved, received, on hold, logistics in progress, logistics complete, complete, error, rejected, incomplete, aborted or all.
    If you have in store pick up orders, the status are: ready to start picking, pick in progress, pick confirmed and pick declined.
  • Order Item Status: new, received by logistics, ready for shipment, shipped, etc.
  • Payment method: credit card, paypal, open invoice, real time banking, points, pay on collection or all payment methods.
  • Shipping method: standard method, express method, in store pick up method or all shipping methods.
  • Order Line type: unspecified or backorders.
  • Order type: all orders, real orders, test orders.
  • Item Stock Status: soft allocated, hard allocated, unallocated or any.
  • Appeasement status: requested, pending release, released, cancelled or any.
  • Return status: requested, approved, cancelled or any.

Orders

Orders