Return Cancellation

Return Cancellation

In this type of return, the steps are as follows:

The customer can initiate the return cancellation by calling customer service. This requirement can be caused by several reasons, such as:

  • Customer does not want to process the return any longer.
  • There has been a mistake on the customer return request (ie.: customer requested to return line 1 and actually wants to return line 1 and line 2).
  • Customer Service wants to cancel returns that exceeds a specific time limit (ie.: 30 days).

Return Cancellations can only be done for Pre-Authorised returns. In such cases, the return will show with status “requested” on PostSales section on Back Office.

Customer Service agent has the ability to either “Approve” or “Cancel” the return.

Diagram

Integration

1- Once the customer service cancels a return MOM will send a cancel message that will cancel the return in MOM side.

{
  "return": {
    "sales_channel_id": "string",
    "order_id": "string",
    "source_id": "string",
    "user": "string",
    "rma": "string",
    "custom_attributes": [
      {
        "name": "string",
        "value": "string"
      }
    ]
  }
}

2- The return cancellation does not have any associated refund for this order.

Diagram