Return Management

Return management: Use cases

Create returns This document explains the use case when the return is created and which events are thrown See create returns
Blind returns This document explains the use case when the return is initiated by the customer sending the products directly to the warehouse. In this type of flow, the customer usually receives a return slip inside of the package shipped which needs to be filled in case of a return. This return slip contains detailed instructions on how to send the products back. See Blind returns
Pre-Authorised returns This document explains the use case when the return is initiated by the customer using the different channels provided by the retailer. It includes calling the customer service to ask for a return or requesting it directly via my account section in the frontend application. See Pre authorised returns
Refund return rules The purpose of this document is to explain the refund rules. See Refund Rules Document
Return Cancellation This document explains the use case when the return wants to be cancelled by the customer. See return cancellation
Query Returns This document provides some samples about the usage of query langugage for the return repository specification. Samples
Simulate return Before to do a return it’s possible to simulate it and see a preview. How to simulate return