Post Sales

Post Sales

Order Comments The purpose of this document is to explain how to manage order comments. MOM offers the availability to add some comments for an order, which will be useful for its traceability and post actions. See Order Comment Document
Reshipments The purpose of this document is to explain the reshipment operation. This situation usually occurs when for a carrier fault the shipment never arrive to the end customer and a reshipment of an specific lines must be shipped again for the original order. See Reshipment Document
Appeasements This document explains how appeasements work. See Appeasements
Returns The purpose of this document is to explain the returns operation. This situation usually occurs as a result of a product return or to correct an error and will be linked to the generation of a refund to the customer. See Return Process Document
Exchanges The purpose of this document is to explain the exchanges operation. This situation usually occurs when customer request the customer service to return on of the lines and the customer service representative offer them to change for another item. See Exchange Document